30th June 2016
Evaluation and Analysis of the Operation of the present Irish Prison Service Prisoner Complaints Procedure, June 2016
The inspectors report delves into the efficacy of the current mechanism of prisoner complaints. The inspector found that the majority of the time the complaints were logged and categorised according to the time-frame allotted by IPS standards. However it was noted that of those not logged properly the delays took up to nine weeks.
Problems noted by the Inspector were in relation to category A complaints (the most serious):
Category B complaints:
Category C complaints:
Category D were not evaluated in the report.
The report also notes deficiencies in the complaints system which need to be improved and interferences with the external investigators. Prisoners also alleged a lack of confidence in the system stating that they were encouraged not to complain and that they feared to do so.
The main recommendation is that prisoners should be entitled to bring their complaints to the Ombudsman, having exhausted internal procedures.